QUALITY POLICY AND GOALS

By defining its quality policy, RAMSTORE MAKEDONIJA guarantees that the products delivered and the services offered meet the real requests declared by its customers, the requirements implied by the Quality Management System ISO 9001:2008, as well as the requirements stemming from the applicable legal provisions.

THE QUALITY POLICY OF RAMSTORE MAKEDONIJA IMPLIES THAT:

  1. We constantly analyze the needs of our target customers in order to understand and fulfill all their requests, by striving to exceed their expectations all the time
  2. All the decisions we make are based on previous market researches, analyses, adequate data and accurate facts
  3. Our commitment is to constantly create conditions for a continuous growth
  4. All employees, headed by the top management, are actively participating in the implementation of the processes according to the requirements of the ISO Standard 9001:2008 and the HACCP Food Safety System
  5. Our business behaviour is based on: honesty, integrity and highest level of business ethics
  6. Through our development, we are trying to contribute towards the growth of the economy of the Republic of Macedonia, as well as to be a socially responsible organization

ТHE ACHIEVEMENT OF THE GOAL SET IS PLANNED BY A COORDINATED ACHIEVEMENT OF THE FOLLOWING SUBGOALS:

  • The customer is always right! To respect the rights of our customers prescribed by law and make efforts to fully fulfill all their requests
  • To pay attention to the personal safety, property safety and customers’ and employees’ personal data protection in accordance with the legislation and the requirements of the ISO 27001:2014 Standard
  • To fully comply with the legal provisions on food safety in order the customer to get healthy and safe food and make him/her satisfied with what he gets for the money he/she pays
  • To keep the communication and business relations in our organization at the highest level possible, and to respect employees’ rights according to the Law on Labour Relations
  • To protect the environment which represents a mirror of our company and the premises we operate in

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