Customer care

Ramstore has found the single formula for achieving success in the field of trade by developing the motto “The customer is always right”.

We exist to serve the customer – not the customer to serve us. The customer is the ultimate consumer which means that he/she represents a link within the framework of the “operation” called trade. We are available for our customers 365 days year.

The mission of RAMSTORE MAKEDONIJA is to continuously improve the service offered to customers in its supermarkets and the Mall, as well as to promote RAMSTORE MAKEDONIJA as a company which guarantees for the quality offered.

We always place a variety of products and services at the market in order to meet our customers’ requirements and needs.

However, there are cases when our customers’ satisfaction does not reach the level expected and in such cases we make efforts to overcome these situations by offering them adequate solutions. Ramstore is a company which is always open to receive your thanks, requirements, complaints or suggestions in order to ensure customers’ satisfaction.

For that purpose you can contact us through:

  • Informative desks located in all our supermarkets
  • By mail:
    – Headquarters of Ramstore Makedonija DOO
    – “Sv.Kiril i Metodij” str. No.13, 1000 Skopje
  • By dialing the Contact Center number : 0800 800 70 which is free of charge
  • Please accept our gratitude for sharing your opinion and contributing to our progress in achieving further successes.

Ramstore Makedonija DOO